Oceans Floral - Alert Level Information

Auckland - Alert Level 3 Step 2

We are back in a limited capacity under Alert Level 3, Step 2. Our showroom is now open but please be aware that we are operating at reduced hours as follows:

• Monday, Wednesday & Friday 7.00am until 12.00 noon
• Tuesday & Thursday 9.00am until 12.00 noon.

We welcome you into our showroom, however we want you to be safe and ask that you:

• Scan or sign in on arrival
• Wear a mask at all times
• Maintain 2 metre physical distancing and
• Use a contactless payment method if possible.

We also offer contactless delivery via courier and contactless collection. Contactless collection can be done by selecting the Click & Collect option at checkout. You will be notified when your order is ready for collection. Contactless collections are done outside Oceans rear roller door area (entry through Monahan Road). Collection time is between 8.30am to 3.00pm Monday to Friday. You must wear a mask and scan in using the Covid Tracer App. If anyone turns up earlier than their collection day, they will be turned away.

Please be aware that there may be some delay in despatching your order. We will continue to despatch orders by priority of when they are received. Please note couriers are also experiencing delays.

For further details on how we will be operating please read below:

• Our Auckland showroom will be operating limited hours under Covid-19 Alert Level 3.
• Orders can be placed by email or phone, but they may not be processed as promptly as those placed through the website.
• Auckland customers who are usually visited by our Upper North Island sales rep can now receive onsite visits following Level 3 Step 2 protocols. We are however unable to visit customers beyond Auckland. All customers are welcome to make contact directly.
  • Kayte Wood-Stotesbury (Auckland/Northland/Bay of Plenty)
    • 027 535 3499
    • kayte@oceansfloral.co.nz

• For Lower North Island, South Island and Lower South Island customers our sales agents are able to visit following Level 2 protocols. You are however welcome to make contact directly
  •  
  • Ana Golding (Lower North Island)
    • 021 904 433
    • agent@acgolding.co.nz
  • Anja Eastgate (Upper South Island) 
    • 027 482 6459 
    • anja.eastgate@xtra.co.nz
  • Trevor Rayner (Lower South Island) 
    • 027 434 6469 
    • trevann@xtra.co.nz

• We will despatch orders using our normal courier network. Our couriers will be practicing Contact-less Deliveries with 2 metre physical distancing.
• Please note that courier service will take longer than usual, so please take that into consideration when placing your orders.
• Reporting of damaged goods/deliveries must still be done within 7 days of receipt of goods.
• Oceans will practice appropriate hygiene arrangements as recommended by the Ministry of Health. Staff will adhere to physical distancing rules and work area surfaces will be wiped down and sanitised regularly throughout the day. Staff will be maintaining good hygiene, including hand hygiene and good cough/sneeze etiquette. 
• We will endeavour to supply your orders in full and in a timely manner, but please bear with us as we navigate the difficulties of operating under the restrictions of Alert Level 3.

Christchurch - Alert Level 2

Our Christchurch Branch will remain open under Alert Level 2 with physical distancing and hand sanitiser protocols in place. To place orders for delivery or collection from our Christchurch Branch, please email rachel@oceansfloral.co.nz or ring 03 348 0044.